Tigo records voice quality improvements in latest Quality of Service Survey

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The various investments made by Tigo Ghana to improve on network stability, quality and resilience seem to be paying off.

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In the year under review the company has invested heavily in improving its network architecture and design and this includes the $24 million upgrade of its cell sites in the Greater Accra, Ashanti and Western regions; the $3.2 million overhead fibre project from Bogoso in the Western region to Kumasi in the Ashanti region; and the $1 million expansion works on Eastern Microwave backbone.

Early this year, Tigo also announced that it had gone into a strategic partnership with world-class communications and technology service provider, Ericson, to help manage and improve on network quality and service delivery.

The ongoing focus on boosting capacity and improving network quality and resilience is already yielding positive results and shows in its higher call set-up success rate. According to the industry regulator, the National Communications Authority’s (NCA) recent Quality of Service (QoS) tests, Tigo had the overall best performance for call set-up rate in both the Central and Western regions.

This means that Tigo connect calls faster than any other operator in Ghana, which has over the years been one of the pain points for customers. The test conducted for the months of May and June measured quality of voice, coverage signal strength and call set-up time, among others.

“We have made great strides with regards to network coverage and our service quality experience. Our network is undoubtedly better than before due to the continued investments. Our multi-million dollar investments are paying off, as customers and stakeholders are testifying of the improved call and data experience” disclosed Tigo’s Chief Technical and Information Officer (CTIO), Ron Reddick.

He also revealed that the company is replacing stolen batteries for critical sites across the country — between 2014 and the first half of this year over 900 batteries were stolen from the company’s cell sites.

“Installation of the new batteries have also contributed to the network stability over the last couple months,” he stressed.

Tigo records voice quality improvements in latest Quality of Service Survey

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